Refund policy

Returns

We’re confident you’ll love everything you purchase from Sarah Vuong Bridal Jewellery. But on the rare occasion that you are not satisfied, you can return any item to us within 14 days of delivery for a full refund. To qualify for a refund: products must be unused, in their original packaging and accompanied by proof of purchase.

We recommend that you ask for ‘proof of posting’ when you send your return to us. If your item does not arrive, we cannot help and you’ll need to contact your local postal service for further help.

Unless your item is faulty, you will need to pay for the cost of your return.

We process all refunds within 14 days - and send you a confirmation email when we first receive your return to let you know that it has arrived.

We will send your refund to the card you used to make your purchase, although it can take up to 14 days for your card provider to credit the funds to your account. Please note, the cost of the original delivery charge will be deducted from the total amount refunded.

For hygiene reasons, if you want to return earrings, we only accept them if the LOX earring seals are still in place. Please see the disclaimer below for further information.

Disclaimer- LOX hygiene seals are fitted to all of our earrings. LOX hygiene seals can only be used once, if removed or tampered with they will not fit back in place. As a result, earrings with missing, misaligned, damaged and ill-fitting LOX hygiene seals cannot be returned.

Please send your return to us at:

SVBJ

PO Box 315, Morpeth, Northumberland. NE61 9GR.

 

Exchanges

If you would like to exchange your purchase, please follow the instructions for returns outlined above and make a brand-new purchase online.

Faulty Items

On the rare occasion that an item is faulty, we’re happy to provide a full refund once we have reviewed the item and agreed that it is faulty. To return a faulty item, please email us at [email protected], explaining the fault accompanied by photographic evidence. If agreed, we refund the full cost of the item, including the delivery charge.